School Closures – a better way?
The adverse weather has shown us that sudden events need rapid and effective responses. Particularly when people need information from many places, very quickly. Sometimes information from people out there on the ground can get round this in a very simple way, but it can also have risks. One thing we know is that people want easily accessible, reliable information on which schools are closed because of snow.
We saw this need yesterday, looking at what people were coming to Directgov for. We offered two tools to help parents to contact schools and councils for the information, but could we do more?
So since then we’ve built this tool schoolclosures.org.uk. It ‘works’; it’s loaded with real schools information, and has been built to be very open and usable. Would it meet the need? Try it out for yourself.
Innovations like this need feedback and testing – and innovate.direct.gov.uk is where you can do it. If systems are very open, what drawbacks might they have? What would improve a service like this? How should we balance openness and reliability while still being useful?
Try it out – it’s not intended as a live service, but will help us understand what sort of products we can develop in the future so that government can give the best possible quality of service, easily and reliably, in times of need.
Schoolclosures.org.uk is a temporary working title for the prototype. When we understand how prototypes like this work in practice, and how they can be developed, we will bring them within the direct.gov.uk range of services.
When they say 'innovate' they
from Public Strategy on Tue, 03/02/2009 - 17:00When they say 'innovate' they really mean it...
That's a pretty impressive time to market by anybody's standards. Not surprisingly, it's more a demonstrator than an usable service, but that makes it no less interesting. What it's got i



Comments (51) :
What does this really mean,
What does this really mean, can some tell me? - Innovations like this need feedback and testing – and innovate.direct.gov.uk is where you can do it. If systems are very open, what drawbacks might they have? What would improve a service like this? How should we balance openness and reliability while still being useful?
Sadly all that link does is
Sadly all that link does is provoke extreme annoyance in the user if all it does is link to your council's contact us page - as it does for Westminster. It should say that it doesn't have any information at the Directgov end.
And lo and behold - Local
And lo and behold - Local Directgov have already set up a new link straight to School Closure pages on LA websites. See the "School closures" link on the front page of Directgov.
School closures are topical
School closures are topical at the moment but they are just one type of emergency that people need news about at a local level. Next time it will be some other kind of problem and will we be building a new demonstrator after each one? A better long term approach would be to provide coordinated national information about local responses to emergency situations. Local authorities are already responsible for civil emergency planning and probably invoked some of those procedures over the last week when they provided information about school closures on their websites. Why not establish a standard format for a basic emergency information page on each local authority website. This would also be accessible from Directgov using the existing LocalDirectgov redirection facility.
LEA schools in
LEA schools in Gloucestershire already have a website to show school closures. This runs throughout the year and shows details of any unplanned closure for any reason. Head Teachers dial in, through an interface with the GCC Solidus system, to a server using a password. The computer generates an automatic message for the media and automatically updates their closed schools website - http://www.glosclosedschools.co.uk. The system also bunches the e-mails and sends these to radio stations about every 5 mins.
This system has been runnng for some time and worked well under the pressure this week.
Well done on the website. I
Well done on the website. I like the idea of it linking to school websites (if they maintain their data). Also, it would be nice if parents could submit their mobile phone numbers and get up-to-date texts advising them of the situation of their child's school.
@Feargal Hogan >Surrey have
@Feargal Hogan
>Surrey have changed the URL for their status page.
Slightly better.
>And actually, the LEA have no responsibility for the private sector.
I know that, but most of the public don't, nor do they care, nor should they have to.
To them a school is a school is school.
Otherwise the url should be changed to publicsectorschoolclosures.org.uk. ;-|
This is exactly why you cannot trust this kind of national initiative to local athorities who for the most part are incapable of bridging the chasm between what they see as their own information silo, and what the public should reasonably expect from "school closures".
But in the defence of LEAs, whose money should they spend collecting information about the open/closed status of private schools?
Some data in the dataset published on the site somehow leapfrogged that chasm, because I saw Private schools on the map intemingled with public sector schools and went, Wow! At last, someone has understood. colour me impressed.
(Although I do reluctantly admit that for a time it may come to pass that private schools open/closed status will be something that is linked to rather than indicated - i.e. it wont be a green/red symbol but a link to the home page of the school - not as showy, but at least inclusive, and does what it says on the tin.
[...] been the Direct.gov.uk
[...] been the Direct.gov.uk site over the years, but then over the course of three days they’ve hacked together an “is my kids’ school closed” site which would probably have taken at least a year and six figures if it had gone through [...]
This was great but there was
This was great but there was no date. I'm not sure if the information shown is for yesterday...
And actually, the LEA have no
And actually, the LEA have no responsibility for the private sector.
I'm sure they would be willing to help out, for a small fee!
Surrey have changed the URL
Surrey have changed the URL for their status page.
Helpful, aren't they.
Great idea and I'm impressed
Great idea and I'm impressed with how quickly a beta version has been put together. As has been stated above I imagine most, if not all, parents would be interested in their childrens school only so I can't help but wonder is this idea overkill? An RSS feed, SMS service and Tweets would be a much better way of informing people, surely this is the type of info that should be pushed? Personally I'd want to receive a notification as soon as the closure has been announced, not have to visit a website and constantly refresh - otherwise I'd just lift the phone.
Surrey CC, at least they made
Surrey CC, at least they made an attempt, but it illustrates exactly the mindset of LAs and therefore the need for schoolclosures.org.uk
1) Not a url to inspire confidence:
http://www.surreycc.gov.uk/sccwebsite/sccwspages.nsf/LookupWebPagesBy
TITLE_RTF/Status+of+schools+Wednesday+4+February?opendocument
Therefore not a scrape-able url, and in any case scraping should be consigned to the trash bin. (is it really such a technological leap from making a webpage to making an rss feed?)
2) Does not include private schools, nurseries etc.
My LEA Silo, *sigh*.
I've now had a chance to play
I've now had a chance to play on the site a little. I'm wondering whether the user journey needs more attention.
*Not everyone likes search, so map interface option up front would be nice.
*Also I expect that most parents will only want to regularly access a couple of schools details,
**therefore either have a 'my schools' with just chosen schools in the list (as default on return - cookie remembered?) or
**will want to bookmark the individual school's page - the status does not show on that page!
I'm very irritated by URL masking used, even if bookmarking does work.
Thought the schoolsclosures
Thought the schoolsclosures site is a brilliant idea. A tool to give the information required at a glance.
I presume it is regulalry kept up to date during an event. Is there scope to state how long a school may be closed during an event. During a flood it might be necessary to close a school for a number of days and this would be known from the outset. This would avoid the need for people to check the website daily - reducing traffic to the site.
Well Surrey CC seem to be
Well Surrey CC seem to be listening to either directgov or to me.
Their list looks remarkably up to date and readable.
But can DirectGov screenscrape it? Or get the data another way?
Are you up to date guys?
[...] Posted on February 4,
[...] Posted on February 4, 2009 by megov A message to govt/civil service/whitehall: You can do it! In direct response (obviously) to my plea yesterday, Direct.gov.uk launched [...]
Great idea, neatly executed.
Great idea, neatly executed. Unfortunately at present that matters for nought as it is "garbage in and garbage out". The list of schools is incomplete and bears no relation to reality (as a quick cross-check with today's list on the BBC website quickly shows).
Until there is a routine way of co-ordinating the information feeds to all media, this site will have no value (and although that is a different and perhaps more mundane technical issue, it is critical to the value any such innovative website might bring).
Colour me very impressed! The
Colour me very impressed! The addition of the map opens up more possibilities; why keep it simply to a school closures website? Having kids approaching a school age it would certainly be a useful tool to see what schools there actually are in my area that I could send them to, especially if I'm new to the area.
Again, opening up the information in an API would be beneficial for local authorities websites.
For us (Lincoln) and other districts in our area to be able to reproduce the map in our pages would be great. Not everyone may be aware of this website so a first port of call for information like this would certainly be local councils.
Good job and quick turnaround.
I'd suggest schools have feed
I'd suggest schools have feed outputs such as RSS for news and iCal or hCal for events to which parents can subscribe. They could use tags such as 'closure' or 'urgent'....
Others could use tools to aggregate these (for an LEA area, Radio station coverage etc) or mash them up with other data.
We must however consider HOW the message gets to parents. The whole digital inclusion debate kicks in at this point.
Enabling this debate is another move in the right direction. Well done!
Excellent stuff - would have
Excellent stuff - would have been really useful to plug in this widget to our site rather than trying to produce and coordinate lists of school closures in Word format.
Seeing as you are moderating
Seeing as you are moderating these posts, that last one is incorrect:
schoolclosures.org.uk/b27-2gr/
ie show me within 5 mile radius of GU7 1HR all schools closed as a list.
SB
schoolclosures.org.uk/b27-2gr/
ie show me within 5 mile radius of B27 2GR all schools closed as a list.
Nice, slick and gets away
Nice, slick and gets away from the "you need to know your LEA" style.
Couple of usability things;
If I enter letter o instead of integer 0 in a postcode, its not smart enough to automatically convert that for me, and on failure the submit button stays disabled so I cannot enter a second pcode.
Many ppl describe their pcode as BL"Oh" instead of BL"Zero".
So green marker on the map means school open? (couldnt find any closed schools) needs a key at least red=closed green=open.
Sorry if these are crass and obvious.
Ditto all the remarks re: rss, sms and twitter. Find a sponsor for a 30 character add in the sms if the price makes you balk, "Tesco computers for schools" or similar.
Ditto the remarks above about synication for district, town, parish councils, newspapers etc.
Offer all full and open syndication rights with all formats: REST, SOAP, JSON, JS, HTML etc
Get the urls right too, for direct links:
schoolclosures.org.uk/gu7-1hr/closed/2/map
ie show me within 2 mile radius of GU7 1HR all schools closed on the map
schoolclosures.org.uk/b27-2gr/
ie show me within 5 mile radius of GU7 1HR all schools closed as a list.
Individual schools by name
schoolclosures.org.uk/surrey/charterhouse
Individual schools by some id that those in the know will have somehow looked up or bookmarked.
schoolclosures.org.uk/23456
Great work.
ps when will this blog have its own rss feed, soon? Oh, and if there are no API/Rss feeds to the good stuff yet, can you say so?
[...] must have pulled out
[...] must have pulled out all the stops, because just 28 hours later, schoolclosures.org.uk was released as a beta to show how the system might work. This is fantastic work from a government department - [...]
With pre-school age children
With pre-school age children we are more interested in whether nursery schools are open or not in bad weather. We can find state school opening information from the County Council's website (although only in amongst other press releases, it seems).
Whether you can get all privately-run nurseries and pre-schools to add themeselves to the database, and keep their status updated, is another matter...
I think this does a great job
I think this does a great job at exposing many of the puzzles that we regularly hit while making the most of existing data and UGC to provide new services.
A great talking-piece and a great place for Directgov innovate to start their explorations and conversations.
When it comes to the problem about how we would keep data like this updated: I like to think there is an optimistic argument (and with long term thinking) that if we build the services well enough - iteratively, while understanding ongoing requirements - then the service will support gradual changes in behaviour and one day the schools will be able to resource the data updates to keep a service like this (or something similar) going.
[...] saw the launch of a new
[...] saw the launch of a new site developed by Directgov. I’ve no idea what their intention is, other than to demonstrate their ability to build a [...]
Thanks to everyone for all of
Thanks to everyone for all of the great comments so far. As many of you know we launched our new Directgov | innovate space this past Friday, and have been listening to what people have to say about our role in this space. This prototype was the first in a series of efforts to create a process around which we can develop rapid ideas next to the larger infrastructure and engage with the developer community to create a more open and collaborative environment.
We'll be picking up on individual comments and actively continuing to participate in all of the ongoing discussions that take place here and outside of this space in the wider community.
Good to see something coming
Good to see something coming out of the Innovate team, particularly something that is so currently relevant. Fast work!
There are some comments on here questioning the relevance of this service; I think that this is not aimed simply at parents and schools, but also at local authorities and any other interested local groups. A good point of reference here is the work that MySocity have done with opening up API's to their data. This has given developers at relevant authorities the ability to quite easily integrate local data into their sites for public consumption.
As for keeping the data current as well as authenticating posts, could Posterous be a good model? Allow schools to register their email address; they can then send updates as to their closed status via email. This could be taken to another level, as suggested by Jenni T - sending a specific date in the subject line of the email could pre-schedule closures.
As for an end user, a useful feature for a parent would be the ability to sign up for SMS updates on their local school. RSS may be alien to some people, but the majority of the country, I'm sure, now use a mobile phone.
I'm assuming someone from
I'm assuming someone from DirectGov is going to respond to commentators?
[...] Saturday they have
[...] Saturday they have already responded to this and have developed agreat resource (beta) for school closures information. If this is the kind of thing that will happen then we must all learn from this approach and look [...]
Most people - read "most
Most people - read "most parents" - don't want to know /which/ schools are closed. They want to know whether /their kids' schools/ are closed.
To that end, a Twitter or RSS feed, or e-mail bulletin, or SMS alert (or all of these, driven by the same source), specific to the school, may be a better solution.
@Simon Is there a brandname
@Simon
Is there a brandname on the front of the can of worms?
Authenticated updates <> not create more technological bureaucracy for schools to manage. The frontline staff in schools are generally (my apologies to them in advance) not very technologically advanced. Those nice ladies in the office who usually deal with grazed knees, who may well have a data-update role as well. The average small primary does not employ a fulltime IT technician.
So it needs to be simple - username/password login|change|save|logout. To most of them tweats are for birds.
Impressive turn
Impressive turn around.
Crowd-sourcing and trusted sources is an interesting issue. Perhaps it would be worth making contact with someone who has experience in handling that sort of incoming data - Google images springs to mind, although not necessarily exact match. However, isn't there a danger of over-complicating it to allow too much UGC? There are a limited number of LEAs and it may be worth working with them to have a distributed model rather than single central source?
I like that you're innovating
I like that you're innovating and do-ing as a way of learning - rather than getting in some endless loop of proposals and procurement.
However, this strikes me as an idea that works best as a platform or service, rather than a destination. It needs to be infinitely re-usable - by radio station sites, schools sites, even as an alert system a parent can sign up to.
But to be really useful you'd have to address the school sites themselves - which are generally terrible and haven't the capacity to redisplay the data as necessary.
It's pretty rare that schools close at short notice (thankfully) so the level of investment required might not be worth the return - unless you could broaden the concept out as a way of aggregating / disseminating any emergency notice that is of interest to large groups of people.
So - it'd be good to continue with this build as a model, but keep it as open and reusable as possible and iterate over time.
[...]
[...] http://innovate.direct.gov.uk/2009/02/03/school-closures-%E2%80%93-a-bet... [...]
I'm delighted to see the
I'm delighted to see the speed this is happening at, and delighted to see the use of open source / free tools (Drupal and FreeDNS). But let's not get carried away yet, folks: it's really only proof that we can import a data dump from Edubase into Drupal, and can enable user comments on each record.
There are two massive hurdles to get across: some kind of user authentication (to give Feargal's 'official' and 'unofficial' comments), and an outbound RSS feed for each node, to allow the information to be pumped into individual school websites, council websites, local (and national?) media websites.
The latter is relatively easily achieved, I guess; but the former opens up a family-size can of worms.
@JeniT#3 Fab idea. The
@JeniT#3
Fab idea. The 'calendar' i got from one of my kids schools last sept was 2-column tabular MS Word document, which I gave up trying to parse after a couple of hours.
@JeniT#4
From my professional life, we differentiate between 'official' data and visitor commentary by calling the latter "Reports".
So if the source of the closure is listed as Y10Rob, then we can be a little more sceptical than if it is an official update.
All that needs to happen is that the source of the update is correctly identified and categorised. Updates from the secure login appear in a a bold font with a highlighted background. Crowd-sourced updates appear in vanilla Arial 12.
I'm not sure that the
I'm not sure that the feedback is getting through from the site, so:
1. The school data is out of date (I know because the school my daughter goes to merged last year, and this isn't reflected in the school listings). You'd have to consider how to keep the school list up to date over time.
2. The frame-based design makes it hard to bookmark pages, but I guess you're just doing that because you weren't able to put it up properly at the schoolclosures.gov.uk domain? You should be looking to enable scrapers to reuse the information that's gathered here (eg on streetwire.com), so some kind of simple flag for open/closed/unknown for today and tomorrow would be useful (as well as more general comments).
3. Expand this to cover planned closures, such as inset days, and you have a site that could be useful year-round. Especially if you added an iCalendar feed for each school that people to import into their calendar apps.
4. I like the idea of it being crowd-sourced: you only need one teacher or parent to update the site, and others will benefit. The only problem is that because of that, it isn't an "official" source. What if someone updates it incorrectly (for whatever reason); will "it said the school was closed on schoolclosures.gov.uk" cut it as an excuse for missing school? You know we parents can be locked up if our children skive!? ;) If we have to look in an official place as well (or call the school) it doesn't end up saving us much work.
Fantastic to have something up so fast! Perhaps we'll need it at the end of the week too :)
@Manny Schools already have a
@Manny
Schools already have a secure access channel for updating stuff like contact details, school profile, etc
It shouldn't be too difficult to add a new "Status" page/tab
@Rob
Not sure widgets/iframes are within the vision of the likes of primarysite.net either.
What exactly is the purpose
What exactly is the purpose of the Web site? You clearly state what it isn't, but you don't say what it's for. I was unable to find my kids' school by searching for the name (obvious search term really). Furthermore, I was expecting to see an update on the school's status on open/closing - anything else is a static search box for schools which doesn't work.
I understand it's good to be innovative and do a little R&D - but you need to work out what your objective is before spending (even a small amount of) money on such projects.
Great idea and super fast
Great idea and super fast turnaround time for the pilot/demo site - very well done.
Two thoughts:
1. You will need to ensure very high bandwidth for times when the service will be in demand - note how many local and national travel and info websites ground to a halt or collapsed under the demand Mon and Tue morning.
2. How will you authenticate updates about schools closing/reopening. A separate communication channel with secure access?
Look forward to seeing the site grow. Well done.
Lovely work... all you need
Lovely work... all you need now is add a link to every school's website, and you'll be 90% of the way there!
Must echo Stuart Harrison's
Must echo Stuart Harrison's point. The tech is the easy bit, schools could send 1 sms which adds them to an RSS of all school closures, alerts the radio station and their LEA, updates the school web site and their local org website as well as sending sms to parents, staff and pupils - One text message...
The difficult bit?
Changing the culture within schools which are reluctant to open their doors and gates to the free flow of infomation.
Feargal - widgets/iframes
Feargal - widgets/iframes could be an answer for school sites that don't have the ability to 'use' RSS feeds?
It would be nice to see this
It would be nice to see this data on a map, perhaps mashedup with the BBC weather or something. Really impressed at the speed at which this was setup!
I really like this idea,
I really like this idea, although I think there are real difficulties in bringing all the data together.
One way to increase the likelihood of school personnel keeping the open/closed status up-to-date would be to feed it back by way of an RSS/Atom feed, so that they could reuse on their own site. That would close the loop. It would also allow local radio to then take a different feed from schoolclosures for their own purposes.
Much of that is predicated on the school website being able to 'use' RSS feeds which people like primarysite.net do not build in by default.
schoolclosures.org.uk It
schoolclosures.org.uk
It would be really handy to have a link to the school website on each school's own page. Most schools will have a note or something on the home page.
Interesting stuff, the only
Interesting stuff, the only problem I can see is that the info isn't necessarily coming out of schools. If there isn't a blanket closure, then someone in the education dept of a council might not know that a particular school is closed. There needs to be a system for heads to either update it themselves or contact the council to let them know.
It's a good idea. I like the
It's a good idea. I like the tradition of huddling around the radio to find out if your school is on the local closures list, but this sounds much more efficient. In terms of developing it further, I think you should look at email alerts and also XML web services so that local websites can integrate the information (as can be done with MySociety's PlanningAlerts.com service).
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